| | This course seeks to ready the student for employment by discussing specific "human" skills that lead to success on the job. The topics presented may include: the importance of having a good attitude; the need to recognize that customers
"buy" much more than a clearly defi ned product or service; and knowing how to treat customers, how to influence them, how to handle complaints, and how to sell. Students will also become aware of the need for self-organization, for innovation,
for teamwork, and for effective management. |
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